General questions
It is easy to update your OECART account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on OECART Manage/edit your personal data like address, phone numbers, and email ids Change your password Track the status of your orders.
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
All prices for themes, templates and other items, including each seller's or buyer's account balance are in USD
A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the OECART marketplace, where different sellers compete for your order.
You can shop on OECART by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own OECART account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wishlist.
. When you see the 'OECART Advantage' badge, you know you can buy the product from a Seller with complete confidence. Products marked with 'OECART Advantage' are sold by/sourced from a Seller but are quality checked, stocked, packed and shipped by OECART. Products sold by sellers with OECART Advantage are also backed by OECART's 30 Day Replacement Guarantee and you may also avail the Same Day/In-a-Day Guarantee expedited delivery options. All while you are backed by OECART's 24x7 customer service.
OECART offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that OECART's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. OECART also accepts payments made using PAYPAL, Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.
There are NO hidden charges when you make a purchase on OECART. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Your online transaction on OECART is secure with the highest levels of transaction security currently available on the Internet. OECART uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.All credit card and debit card payments on OECART are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
OECART realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Yes, you can make credit card payments through the OECART mobile site and application. OECART uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks
You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
  • Payment Pending Authorization:Your order has been logged and we are waiting for authorization from the payment gateway.
  • Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller.
  • Order Shipped:Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
  • Order Cancelled:The order was cancelled.
. You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Uswith the order number.

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

 

Estimated delivery time is dependent on the following factors 

  • The Seller offering the product
  • Product's availability with the Seller
  • The destination to which you want the order shipped to and geographical location of the Seller

 

'In Stock' 
For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
 

'Imported'
 
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.
 

'Available'
 
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
 

'Preorder' or 'Forthcoming'
 
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
 
 
 
'Back In Stock Soon'
 
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.
 

'Temporarily Unavailable'
 
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
 

'Out of Stock'
 
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
 

'Permanently Discontinued'
 
This product is no longer available because it is obsolete and/or its production has been discontinued.
 

'Out of Print'
 
This product is not available because it is no longer being published and has been permanently discontinued.

 

It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Seller.
All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number. wherever possible or will use other reputed courier service providers. During checkout you will be prompted to provide your location's pincode in order to ensure that the seller does indeed deliver to you. All electronic items are insured for theft and damages during transit.
All items sold by sellers on OECART are delivered through reputed courier partners, OECART's preferred delivery partner. You will be provided a Tracking ID for your order by the respective courier service provider.
At OECART, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on OECART are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with OECART Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on OECART are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from sellers with OECART Advantage or within 10 days of delivery from other Sellers. Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at resolution@OECART.com You can file a dispute 45 days from the date of delivery. OECART mediates buyer-seller disputes on a case-by-case basis. OECART Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when • Seller cannot provide replacement • In-line with Buyer Protection, when a dispute has been ruled in your favour Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy
Customer reviews should be relevant to the product in question. The product review section on OECART.com is for you to share your opinion on the product, and for other customers to research better. OECART.com reserves the right to remove reviews that include any of the following: Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.) Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same) HTML embedded in text References to other retailers Pricing related comments Personal information (Phone numbers, postal address, email address and others) Profane comments Inflammatory comments Copyrighted comments Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.) Promotional content Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure) Reviews written for any form of compensation Reviews given using fake ids, irrelevant user email ids Asking for helpful votes Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album) Feedback about errors in the product description.
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